Events

In addition to a basic ticket offering, customers are presented with a wide range of add-ons… from merchandise and F&B options to ticket insurance based on the time of their visit and their group size. Via integrations, the system is capable of fulfilling those orders in a streamlined way.

Event customers can book even more fun packed experiences in one transaction whilst event organisers monetise their customer journey. The Expian solution is capable of scaling to sell hundreds of thousands of tickets an hour, handling thousands of requests within a minute.

As part of the tickets booking experience, customers are presented with a wide range of add-ons from merchandise and F&B options to ticket insurance based on the time of their visit and their group size. Via the right integrations, the system is capable of fulfilling those orders in a streamlined way.

In their confirmation emails, customers are presented with a link to manage every aspect of their booking. They also have the option to create an account for accessing all their bookings.

In order to deliver a really smooth, immersive experience, our event client wanted a system that will not only allow them to check in customers at different sections of the experience but one that offers them real-time information as to whether things are progressing according to plan and to identify any bottlenecks. Expian built a bespoke version of the reservations portal within a few weeks.

Multiple integrations have been delivered including integration with fulfilment companies, CRM and finance solutions in order to offer an integrated digital architecture with ticketing at its heart.

“We were looking for a system that would improve how we sell tickets, standardising our approach and streamlining processes for our passengers and colleagues. Therefore, user experience and ease-of-use was front and centre for our brief. We have been impressed by how quickly the Expian team got to know the complexities and issues that faced different teams within our organisation and understand what they need from our sales system.”

Chloe Friend

IT Director at P&O Ferries

"Their flexible platform streamlined our operations, boosted upsells, and improved the customer experience. The seamless integrations and real-time analytics have been game-changers for revenue optimization. Expian isn't just a ticketing system-it's a smart business solution."

James Carter

Operations Director

“We couldn’t be more thrilled to have delivered a smooth booking experience to the upcoming guests of 2024. As popularity has soared in recent years, it has been a real challengeto keep up with this technically, however, the team at Expian delivered exactly what we have been striving for on launch day. With a great booking experience delivered and a sold-out show, our attention can now immediately return to making this the most magical year yet.”

Matt Battle

Head of Brand at LaplandUK

“We are excited to be partnering with this innovative young company and are impressed with their ability to meet our complex and wide-ranging requirements. As a charity for everyone, we were particularly keen to find a partner that focuses on customer experience across all channels and can provide solutions that enable us to serve the needs of our different audiences."

Aideen Flynn

Head of Ticketing and Systems Strategy at Historic Royal Palaces