The Expian ticketing system is designed to enhance attractions by seamlessly integrating dining experiences with general admission tickets or offering them as standalone options. This flexibility allows attractions and ferry operators to cater to a wider audience, providing enriched experiences that go beyond basic entry.
The system allows for precise configuration of table layouts, enabling optimised seating arrangements for various dining scenarios. Premium pricing can be assigned to specific seating areas, such as window seats on a riverboat or ferry dining experience or front-row seats at an immersive dining show. This customisation ensures that guests can choose the best possible experience according to their preferences and budget.
Overall capacities are automatically managed to account for any orphaned seats. For instance, if a table that seats four has only three booked guests, the system will flag this so that guest manifest head-counts are accurate. This automated management helps maintain an efficient and profitable dining operation.
As part of the booking journey, guests can view menu selections and specify any dietary requirements or special requests. This capability ensures that all necessary information is captured in advance, allowing the kitchen and service staff to prepare adequately and provide a seamless dining experience.
The dining inventory can be distributed across various sales channels, including online, walk-up, call-centre, and B2B trade sales. The system provides the flexibility to control what can be sold, when, and to whom, ensuring strategic allocation of dining slots. Additionally, the system offers upsell opportunities, such as adding wine or champagne to the booking, enticing guests to enhance their dining experience and increase their spend.
By integrating these features, the Expian ticketing system enables attractions to offer comprehensive and customisable dining experiences, boosting guest satisfaction and operational efficiency while maximising revenue potential.
Smooth sales-ing ahead for P&O Ferries. Expian has been appointed to deliver booking transformation.Expian has been appointed by P&O Ferries to supply passenger ticketing technology for UK ferry routes and sees Expian consulting on transformation of the booking process.
Christmas comes early as Expian spreads seasonal joy as LaplandUK releases tickets for 2024Expian, has successfully supported LaplandUK through its busiest booking period. The festive family attraction in Berkshire expected more than 150,000 people to log on and book tickets when admissions opened, 95% of tickets were sold in 3 hours!
Former M&S Design Manager Jason Quinn discusses his new role at ExpianWe are thrilled to welcome Jason Quinn as our new Head of Product & Design. A former design manager for M&S, Paddy Power Betfair and lead developer at BBC, Jason specialises in user experience and digital design.