The COVID-19 pandemic has presented new challenges to businesses selling ticketed experiences. Suddenly faced with a plethora of new requirements including offering time slot entries, advanced inventory management and frictionless customer experiences many have been forced to adapt their customer booking journey.  Consequently, in many cases, the incumbent ticketing solutions were unable to adapt in the same way.

Compared to many of the established online ticketing solutions, Ticknovate is built based on a modern software architecture using microservices, arranged on the platform as a collection of loosely coupled services (products, inventory, orders, tickets, payments, etc.).  These are then developed and released independently making Ticknovate one of the most agile ticketing solutions available.

Using Ticknovate every aspect of a ticketing business can be managed from one highly intuitive admin interface and this functionality is then exposed to all customer touch points, online travel agents and third-party software vendors via Rest APIs. Ticknovate offers a state-of-the-art ticketing smartPOS solution that allows staff on the ground to sell and issue tickets, scan tickets, offer upgrades to existing bookings and manage any booking enquiries through one easy to carry and use device.

As businesses begin to emerge from COVID-19 lockdowns, there is an even more pressing need to improve contributions and to rebuild the economy.  Cross-sell and upsells are easily deployed via the Ticknovate booking platform, adding an added business resilience benefit.

Ticknovate was COVID-19 ready before COVID-19 and this is a significant competitive advantage towards the incumbents who offer a mile wide, inch deep ticketing functionality. And those requirements will still be relevant in the post COVID-19 era.

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